How to Order On-line
On-line is easy! Here's how to get started:

SHOPPING From any area within the site, you can use the "Search" feature located at the top of the screen to go to any category or item. You can also search for specific items using the "Search" feature.
PLEASE NOTE: If your search does not result in finding the item you want, please try the search again using a slightly different or related term. Sometimes it takes more than one try. Chances are we've got just what you want�and much more! You can browse through any of our categories by clicking on the buttons on the left. Click on a product name or photo to view a detailed product description, which contains all the information you need to order. When you have found the item you want, add it to your shopping basket by entering the desired quantity and clicking on "Add to Basket." (Return to top)

When you select a product, your order summary will automatically display, allowing you to edit or delete items in the Basket or cancel your entire order. You can begin the checkout process, or you can continue shopping. Each time you select a new item, the summary will display again, so you always know exactly what's in your Shopping Basket. (Return to top)

Finally, you can view your order at any time, from anywhere on the site, by clicking on the "VIEW CART" at the top of the page.

When you're ready to place your order, click "Continue Checkout," which will bring you to the Billing and Shipping page. You will be asked for a billing and a shipping address, credit card information, and delivery instructions. Complete all required information and follow the onscreen prompts through the order process, remembering to click "Continue Checkout" at the bottom of each page after you fill in the requested information.

Although ordering On-line at toner-ink.com is completely secure, some people still prefer to order by phone. If you'd like to place your order by Phone, please call 1-800-537-5432 toll-free , and our knowledgeable customer service representatives will be happy to help you. To assist us with your order by phone, please ensure that you add the items to your shopping basket and then give the information from your shopping basket to the representative. At the end of the checkout process, you will see a confirmation page that lists all items, recipients, shipping methods, and subtotals and totals. You'll also be given a confirmation number onscreen as your order is routed to the ordering processing center. An E-mail confirmation will be sent to you within 24 hours. Your order will then be shipped, by the method you specified, to the address you specified.

Terms and Conditions for Macro Solutions LLC's Online Store

(Return to top)

Now you can fax us your order toll-free!
Simply click on the link below, print out the order form, complete, and fax to us at: 866-864-7071. If you would prefer to mail us the order you may send it to:

   Macro Solutions LLC
   38930 Highway 226
   Scio, OR 97374

You may also apply for net terms (open account) by completing the credit application below and faxing it to us.

Macro Solutions LLC Printable Order Form

Macro Solutions LLC Credit Application

There are several ways to get help:
- Our FAQ section lists many of the most frequently asked questions About toner-ink.com and On-line ordering.
- Call toll free 1-800-537-5432. We are available Monday through Friday from 9am to 4pm (PST).
- Send E-mail to customer service at info@toner-ink.com
- Either way, our service representatives will be happy to assist you

Privacy Policy Statement
At Macro Solutions LLC, we believe that recognizing what our customers preferences for products, services and information is an important part of building an relevant and interactive web experience. We've designed our site with this in mind, and this page provides easy access to information about our privacy and security practices. Secure Shopping Orders placed on our site are encrypted using SSL technology, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server only. In order for SSL security to work, you must use an SSL-enabled browser. Please note that E-mail is not encrypted and is not considered a secure means of transmitting credit card numbers. (Return to top)

If you still have any concerns about ordering electronically, please call Toll free 1-800-537-5432 to simply place your order over the Phone. Our telephone operators are available Monday through Friday from 8am to 5pm Oregon (PST) time.
What information we collect On-line When you place an order on our site, we ask you to provide information by filling out and submitting an On-line form. This information includes your name, mailing address, E-mail address and, in the case of product orders, your credit card number. We ask for this information so that we may fulfill your order. The information is stored in our customer file in a secure environment separate from our web site. In order to make improvements to our web site, we may track the way customers are using the site; however, this information is analyzed only in aggregate and not at the individual level. Therefore, personal information, such as your name and E-mail address, is not included in this analysis. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual consumer, used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes and not shared with other organizations for commercial purposes. (Return to top)

If you do not want to receive E-mail from us in the future, please let us know by sending E-mail to us at info@toner-ink.com and telling us that you do not want to receive E-mail from our company If you supply us with your postal address On-line you will only receive the information for which you provided us your address. Please provide us with your exact name and address. Persons who supply us with their telephone numbers On-line may receive telephone contact from us with information regarding orders they have placed On-line. Please provide us with your correct phone number. What sort of information we do not collect Unless you provide it, we do not collect or know your name or E-mail address. We do not make any use of this information except to provide it to you after you've signed in with your name and password. We do not follow your browsing path outside of the site.

How we use the information we collect
Macro Solutions LLC has a strong commitment to provide high quality goods and excellent customer service. Our goal is to carry this commitment into an On-line environment, offering products and services that meet your needs at great value. The information we gather when you visit our site may be used in aggregate to improve the products and services we offer you. In the end, we hope this information will help us tailor our communications so that you receive more of what you want from us and less of what you don't want. (Return to top)

How we use E-mail
We send one E-mail message to confirm each On-line order you make, and we occasionally use E-mail addresses for promotion of sales or other items of interest to our customers. If you receive E-mail from us that you would rather not receive, simply follow the unsubscribe instructions included in the E-mail. Please note that we do not sell or share E-mail addresses with other companies. We encourage you to E-mail us at info@toner-ink.com with your questions or comments. We read every E-mail we receive.

What information we do not share with others
Macro Solutions LLC does not share, sell or trade E-mail addresses, information collected as part of a survey or specific details about you or your household. Except to verify credit card information to complete your order, we do not use or release any credit card or financial information for any purpose. For privacy purposes, all information relating to our customers is stored on a highly secure server that is not accessible via the Internet. (Return to top)

Security Information:
Shopping at toner-ink.com is safe! All online transactions at Yahoo! are handled with industry-standard SSL encryption. When you enter your credit card number into a Yahoo! order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. For added security, we also encrypt the credit card number when it is stored on disk and when we forward it to the merchant. If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site. According to CNN, "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions."

We order products online all the time, both as a company and as individuals. When we use a credit card to buy something online, we feel at least as safe as we would using one in a store or restaurant. (Return to top)

Shipping Information:
Your order will usually ship no later than the next business day. Most orders ship same day. If there is a delay for any reason we will call or e-mail you immediately. We generally ship via United Parcel Service. Shipping is available Monday - Friday. Please note, UPS does not deliver to PO boxes, so we need a street address, or if using a rural route number, a complete address and the nearest crossroad. Also, we reserve the right to change the method of shipping on your order without notice. In the event that an expedited shipping method is selected, Macro Solutions LLC reserves the right to ship the order via any shipping method available and/or necessary to allow the package to arrive within the time parameters of the selected service. In this event, no adjustments will be made to the original shipping charges on the order. (Return to top)

SHIPPING AND HANDLING CHARGES:
For shipping to Alaska, Hawaii, or other U.S. Territories, or for expedited shipping, we charge an additional fee. We recommend insuring Priority Mail shipments to these areas. Insurance costs are not included in the shipping calculations on our web site. We will contact you with the insurance cost before your order is processed. Because your shipping charges vary based on the weight of the items you order and your zip code you must add the items you wish to purchase to your shopping cart and proceed to checkout to find out what your shipping charges will be. Shipping charges will be calculated prior to request for credit card information. (Return to top)

Return Policy:
Your Satisfaction Is 100% Guaranteed. Return your merchandise within 30 days for a full refund or exchange if you are dissatisfied with the performance of our product. Please keep the original packaging and accessories to return with the item.This does not apply to business machines, once the factory packaging has been broken.

In the event that you have ordered the wrong product or no longer need it, return the product within 30 days for an 80% refund to your credit card.

How to Return Merchandise:
When sending in a return to toner-ink.com please follow these instructions: