How to Order On-line
On-line is easy! Here's how to get started:
SHOPPING From any area within the site, you can use the "Search" feature
located at the top of the screen to go to any category or item. You can
also search for specific items using the "Search" feature.
PLEASE NOTE: If your search does not result in finding the item you want,
please try the search again using a slightly different or related term.
Sometimes it takes more than one try. Chances are we've got just what
you want�and much more! You can browse through any of our categories by
clicking on the buttons on the left. Click on a product name or photo
to view a detailed product description, which contains all the information
you need to order. When you have found the item you want, add it to your
shopping basket by entering the desired quantity and clicking on "Add
to Basket." (Return
you select a product, your order summary will automatically display, allowing
you to edit or delete items in the Basket or cancel your entire order.
You can begin the checkout process, or you can continue shopping. Each
time you select a new item, the summary will display again, so you always
know exactly what's in your Shopping Basket. (Return
you can view your order at any time, from anywhere on the site, by clicking
on the "VIEW CART" at the top of the page.
you're ready to place your order, click "Continue Checkout," which will
bring you to the Billing and Shipping page. You will be asked for a billing
and a shipping address, credit card information, and delivery instructions.
Complete all required information and follow the onscreen prompts through
the order process, remembering to click "Continue Checkout" at the bottom
of each page after you fill in the requested information.
ordering On-line at toner-ink.com is completely secure, some people still
prefer to order by phone. If you'd like to place your order by Phone,
please call 1-800-537-5432
, and our knowledgeable customer service representatives will be happy
to help you. To assist us with your order by phone, please ensure that
you add the items to your shopping basket and then give the information
from your shopping basket to the representative. At the end of the checkout
process, you will see a confirmation page that lists all items, recipients,
shipping methods, and subtotals and totals. You'll also be given a confirmation
number onscreen as your order is routed to the ordering processing center.
An E-mail confirmation will be sent to you within 24 hours. Your order
will then be shipped, by the method you specified, to the address you
Terms and Conditions for Macro Solutions LLC's Online Store
Now you can fax us your order toll-free!
Simply click on the link below, print out the order form, complete, and
fax to us at: 866-864-7071. If you would prefer to mail us the order you
may send it to:
Macro Solutions LLC
38930 Highway 226
Scio, OR 97374
You may also apply for net terms (open account) by completing the credit
application below and faxing it to us.
Macro Solutions LLC Printable Order Form
Macro Solutions LLC Credit Application
There are several ways to
- Our FAQ section lists many of the most frequently
asked questions About toner-ink.com and On-line ordering.
- Call toll free 1-800-537-5432.
We are available Monday through Friday from 9am to 4pm (PST).
- Send E-mail to customer service at email@example.com
- Either way, our service representatives will be happy to assist you
At Macro Solutions LLC, we believe that recognizing what our customers
preferences for products, services and information is an important part
of building an relevant and interactive web experience. We've designed
our site with this in mind, and this page provides easy access to information
about our privacy and security practices. Secure Shopping Orders placed
on our site are encrypted using SSL technology, so rest assured that your
transactions are protected. With SSL implemented on both the client and
server, information sent via the Internet can be trusted to arrive privately
and unaltered to our server only. In order for SSL security to work, you
must use an SSL-enabled browser. Please note that E-mail is not encrypted
and is not considered a secure means of transmitting credit card numbers.
you still have any concerns about ordering electronically, please call
Toll free 1-800-537-5432
to simply place your order over the Phone. Our telephone operators are
available Monday through Friday from 8am to 5pm Oregon (PST) time.
What information we collect On-line When you place an order on our site,
we ask you to provide information by filling out and submitting an On-line
form. This information includes your name, mailing address, E-mail address
and, in the case of product orders, your credit card number. We ask for
this information so that we may fulfill your order. The information is
stored in our customer file in a secure environment separate from our
web site. In order to make improvements to our web site, we may track
the way customers are using the site; however, this information is analyzed
only in aggregate and not at the individual level. Therefore, personal
information, such as your name and E-mail address, is not included in
this analysis. The information we collect is used for internal review
and is then discarded, used to improve the content of our Web page, used
to customize the content and/or layout of our page for each individual
consumer, used to notify consumers about updates to our Web site, used
by us to contact consumers for marketing purposes and not shared with
other organizations for commercial purposes. (Return
you do not want to receive E-mail from us in the future, please let us
know by sending E-mail to us at firstname.lastname@example.org
and telling us that you do not want to receive E-mail from our company
If you supply us with your postal address On-line you will only receive
the information for which you provided us your address. Please provide
us with your exact name and address. Persons who supply us with their
telephone numbers On-line may receive telephone contact from us with information
regarding orders they have placed On-line. Please provide us with your
correct phone number. What sort of information we do not collect Unless
you provide it, we do not collect or know your name or E-mail address.
We do not make any use of this information except to provide it to you
after you've signed in with your name and password. We do not follow your
browsing path outside of the site.
How we use the information we collect
Macro Solutions LLC has a strong commitment to provide high quality goods
and excellent customer service. Our goal is to carry this commitment into
an On-line environment, offering products and services that meet your
needs at great value. The information we gather when you visit our site
may be used in aggregate to improve the products and services we offer
you. In the end, we hope this information will help us tailor our communications
so that you receive more of what you want from us and less of what you
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we use E-mail
We send one E-mail message to confirm each On-line order you make,
and we occasionally use E-mail addresses for promotion of sales or other
items of interest to our customers. If you receive E-mail from us that
you would rather not receive, simply follow the unsubscribe instructions
included in the E-mail. Please note that we do not sell or share E-mail
addresses with other companies. We encourage you to E-mail us at email@example.com
with your questions or comments. We read every E-mail we receive.
information we do not share with others
Macro Solutions LLC does not share, sell or trade E-mail addresses, information
collected as part of a survey or specific details about you or your household.
Except to verify credit card information to complete your order, we do
not use or release any credit card or financial information for any purpose.
For privacy purposes, all information relating to our customers is stored
on a highly secure server that is not accessible via the Internet. (Return
Shopping at toner-ink.com is safe! All online transactions at Yahoo! are
handled with industry-standard SSL encryption. When you enter your credit
card number into a Yahoo! order form, it is transmitted across the Internet
in an encrypted (scrambled) form, then decoded when it gets to us. For
added security, we also encrypt the credit card number when it is stored
on disk and when we forward it to the merchant. If you are not the kind
of person who worries about being hit by lightning as you're crossing
the street, you probably don't have to worry that your credit card number
will be intercepted on the way to a secure Web site. According to CNN,
"The prevalent opinion...is that on-line credit card use is actually no
riskier for consumers than traditional "low-tech" transactions."
order products online all the time, both as a company and as individuals.
When we use a credit card to buy something online, we feel at least as
safe as we would using one in a store or restaurant. (Return
Your order will usually ship no later than the next business day. Most orders ship same day. If there is a delay
for any reason we will call or e-mail you immediately. We generally ship via United Parcel Service.
Shipping is available Monday - Friday. Please note, UPS does not deliver
to PO boxes, so we need a street address, or if using a rural route number,
a complete address and the nearest crossroad. Also, we reserve the right to change the method of shipping on your order without notice. In the event that an expedited shipping method is selected, Macro Solutions LLC reserves the right to ship the order via any shipping method available and/or necessary to allow the package to arrive within the time parameters of the selected service. In this event, no adjustments will be made to the original shipping charges on the order. (Return
AND HANDLING CHARGES:
For shipping to Alaska, Hawaii, or other U.S. Territories, or for expedited shipping, we charge an additional fee. We recommend insuring Priority Mail shipments to these areas. Insurance costs are not included in the shipping calculations on our web site. We will contact you with the insurance cost before your order is processed.
Because your shipping charges vary based on the weight of the items you order
and your zip code you must add the items you wish to purchase to your
shopping cart and proceed to checkout to find out what your shipping charges
will be. Shipping charges will be calculated prior to request for
credit card information.
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Your Satisfaction Is 100% Guaranteed. Return your merchandise
within 30 days for a full refund or exchange if you are dissatisfied with
the performance of our product. Please
keep the original packaging and accessories to return with the item.This does not apply to business machines, once the factory packaging has been broken.
In the event that you have ordered the wrong product or no longer need
it, return the product within 30 days for an 80%
refund to your credit card.
to Return Merchandise:
When sending in a return to toner-ink.com please follow these instructions:
You must call us at 1-800-537-5432 to get a return authorization number and return information
before returning any item.
You must include a note in the box that contains your RMA number and the reason for the return.
the package securely.
your return address.
your protection, we recommend that you use UPS or Insured Parcel Post
to the address indicated below:
Macro Solutions Returns
38930 Highway 226
Scio, OR 97374.
toll free 1-800-537-5432